Return & Refund Policy

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This policy sits alongside — and doesn't limit — your statutory right of withdrawal as a consumer under German and EU law (see our Cancellation page for the complete withdrawal terms).

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WHO CAN RETURN ITEMS
Most items can be returned within 14 days of receipt, as long as:

• The item hasn't been used or worn and is still in its original condition

• It's in its original packaging, with tags and labels still attached

• You can provide proof of purchase (order confirmation or invoice)

For hygiene reasons, certain items — including underwear, swimwear, and other personal-wear products with a broken or removed hygiene seal — can't be returned unless they're defective or were sent to you by mistake, as permitted by law.

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STARTING A RETURN
Email us at info@irisrapids.com with your order number and the reason for the return, and we'll send you instructions on how and where to send the item back.

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REFUNDS
Once we've received and checked your returned item, we'll let you know whether the refund has been approved or rejected. Approved refunds are issued to your original payment method within 14 days of approval, as required by law.

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WHO PAYS RETURN SHIPPING
Unless the return is due to a defect, an incorrect item, or a mistake on our end, return shipping costs are the customer's responsibility.

DAMAGED OR WRONG ITEMS

If your item arrives defective, damaged, or isn't what you ordered, contact us within 14 days of receipt with photos of the item and its packaging. We'll arrange a replacement, repair, or full refund — including any shipping costs — at no extra cost to you.