Shipping & Delivery Policy

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At IrisRapids, we want every order to arrive smoothly, safely, and on time. This Shipping & Delivery Policy walks through how orders are processed, shipped, and delivered, so you always know what to expect once you've checked out.

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PROCESSING TIME
Orders are generally processed and passed on to our shipping partners within 1–3 business days of confirmation.

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WHERE WE SHIP
We currently deliver within Germany and to other EU member states. Estimated delivery windows by destination:

• Germany: 2–5 business days after dispatch

• Other EU countries: 4–8 business days after dispatch

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SHIPPING COSTS
Shipping fees are calculated at checkout based on your destination, order weight, and chosen delivery method, and will always be shown clearly before you complete payment.

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DELIVERY TIMEFRAMES
The delivery windows above are estimates, not guaranteed deadlines. Actual delivery may be affected by factors beyond our control, such as:

• Delays on the carrier's end

• Customs processing (for shipments outside the EU, where relevant)

• Severe weather or public holidays

• Supply chain disruptions

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TRACKING YOUR ORDER
As soon as your order ships, we'll send a confirmation email with tracking details, where available.

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DELIVERY ADDRESS ACCURACY
Please double-check that your delivery address is complete and correct before checking out. We can't take responsibility for delays or failed delivery caused by incorrect address details entered by the customer.

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DAMAGED OR MISSING SHIPMENTS
If your order shows up damaged, or hasn't arrived within the estimated window, reach out to us at info@irisrapids.com with your order number so we can look into it with the carrier and sort out a resolution.